Greetings! I am a multi-faceted professional who strategizes, improvises, and enhances effectiveness in customer solutions, engineering, operations, strategy and customer experience-service-success domains. With over 21 years of diverse experience, had served in many roles and addressed complex business markets in the areas of Problem Solving, Critical Thinking, Customer Experience (CX), Customer Success, Strategic Leadership, Product Solutions & Marketing, Market Research, Pre-Sales Life cycle, Technology & IT Engineering, and Architecture/Design/Development of scalable products. My expertise also encompasses Revenue Growth, Public Speaking, Networking, and People Management. I've had the honor of serving in various capacities and collaborating with renowned organizations such as Cisco, Avaya, Nortel, Microsoft, Huawei, Wipro, IBM, NTT, HCL, Infosys, Razorpay and many more across India, SAARC, EMEA, APAC, the US, and beyond in the industries such as Fintech, Payments, Unified Communications, Collaboration, Contact Center, Hospitality, Telecom, Networking, etc. For more information, please visit https://www.prasanainsights.com and https://www.linkedin.com/in/prasana