Pranit Saha

Management Trainee - Services Management - HIG024557

Send your resume here : [email protected]

● Deadline : 25/12/2025

Inviting applications for the role of Management Trainee/Assistant Manager, Service Management

Responsibilities

1. Service Management

• Ensure compliance standards: Oversee contract management processes to ensure adherence to legal and regulatory requirements. Perform restricted party screening process to determine if order can be fulfilled

• Analyse contract details: Validate terms with customers to ensure mutual understanding and agreement.

• Manage standard terms: Develop and maintain standard terms and conditions for contracts to ensure consistency.

• Receive signed contracts: Coordinate with sales teams to collect signed contracts and agreements.

• Operationalize contracts: Convert contracts into purchase orders (PO) and invoices for seamless processing.

• Enter invoicing schedules: Input invoicing schedules into the system to ensure timely billing. Match invoices with purchase orders and resolve any discrepancies or exceptions promptly.

• Resolve disputes: Address issues, claims, assertions, and disputes efficiently to minimize disruptions.

• Customer onboarding: Set up new customer accounts in the customer master database system.

• Update customer data: Obtain changes in customer details and update the master database system accordingly.

• Automate entitlements: Streamline the provisioning of entitlements for efficient access management.

• Order confirmation: Create order confirmations to facilitate order fulfilment processes.

• Create entitlements: Grant users access to software by creating necessary entitlements.

• Project code creation: Generate project codes for time tracking purposes when required.

• Expire entitlements: Manage entitlement expiration based on agreed license durations.

• Maintain visibility: Ensure real-time visibility into customer activities and interactions.

• Process quotes: Convert quotes into orders for streamlined service delivery.

• Service consumption processing: Manage service consumption processes effectively.

• Invoice approval: Approve invoices for payment after thorough verification.

• Revenue recognition: Perform activities related to accurate revenue recognition.

• PO creation and management: Handle general PO creation, submission, and ongoing management.: Initiate requisitions for procurement needs partner POs.

• Process returns and corrections: Handle returns and corrections efficiently to maintain accurate financial records.

2. Accounts Payable/Receivable

• Implement early payment discounts: Develop strategies and processes to encourage customers to take advantage of early payment discounts.

• Call management: Communicate with customers regarding invoice or billing questions to ensure clarity and resolve any issues.

• Distribute commissions/payment disbursement: Manage the distribution of commissions and payments efficiently.

• Manual invoice creation: Manually create invoices when necessary to ensure accuracy and compliance.

• Tax calculations: Perform tax calculations for invoices as applicable to ensure compliance with regulations.

• Customer reports and aging: Compile customer reports and aging analyses to track payment status and identify overdue accounts.

• Setup payment methods: Establish various accepted payment methods to facilitate customer transactions.

• Reconcile invoices: Match distributed invoices with recognized revenue during specific periods.

• Enter voucher: Accurately input voucher details into the financial system to ensure proper tracking and payment.

• Receive invoice: Manage the receipt of invoices from vendors, ensuring all necessary information is documented for processing.

Qualifications we seek in you!

Minimum Qualifications

• Bachelor's degree

• Excellent professional experience in Quoting and Order including contracting, supplier onboarding, MDM, Order and PO Processing

• Good understanding of processes, solutions, and competition in the market

• Experience/exposure to related areas like Supply Chain, Quality, and Compliance.

• Significant experience in High-Tech and Manufacturing Industries

• Desire and capability to continuously learn, quickly becoming a subject matter expert in all sales and commercial processes and offerings

• Ability to create highly professional and polished client deliverables

• Strong analytical skills with attention to detail.

• Process/Domain Experience: Service Management

• Quote to cash process and sales administration

• Contract Management

• Order Management

• Supplier Onboarding

• Purchase Order Management

• Process/Domain Experience: Accounts Payable/Receivable

• Experience in invoicing, payment processing, or related roles.

• Proficiency in financial management systems and software

Preferred Qualifications/ Skills

• Ability to learn quickly

• Diploma / Post Graduation in International supply chain management / Sourcing Management

• Excellent Communication skill and the ability to engage customers in significant discussions

• Oracle, ServiceNow, SAP, knowledge and experience would be an added advantage

• Possess the following key behaviours: Accountability, Planning and Organization, Teamwork, Flexibility and Problem Solving

• Proficiency in coaching skills and with high level of confidentiality and professionalism.