· Professional IT experience of 19 years in multiple CRM platforms (Salesforce, Siebel) working with companies like Bajaj Finserv Health, Cognizant, Accenture, and Capgemini. · 14 Salesforce Certifications including Salesforce Certified Application & System Architect certifications. Certified AWS cloud practitioner. · Actively led and managed end to end project life cycle from solutioning, pricing, project delivery, rollout, and financials · Revenue and resource forecasting, timely review risks/issues, pricing and financials, revenue leakage control, deliver to committed financials · Provided thought leadership on solution offerings, technology & industry trends, technology options to internal teams on how best to leverage Salesforce.com products to drive transformation & innovation · Managed large teams and mentored resources on Salesforce.com products & solutions, architecture approaches, customer experience & service transformation strategies. · Strong CRM background and ability to understand complex product functionality, design, and technical issues, to drive the right priorities, trade-offs, and resolutions · Strong communication and interpersonal skills and have been involved in senior client stakeholder interactions at various stages of a project lifecycle