A Passionate business leader, marketing and customer service professional with more than 12 years of experience and a high level of business acumen and experience in leading operations and B2B, B2C customer service. Expertise in planning, developing and executing operations with a daily mission to constantly improve Customer Satisfaction and NPS. Track record of driving customer experience in new markets and accounts whilst developing sales and service. Specialties: -Team building and Leadership development -Aftersales process implementation and control -Developing and managing lasting partnerships with customers and channel partners -Network profitability and service absorption