Driven Investigation Specialist with a background of analyzing various internal data on fraudulent activities and as a support people manager with 4+ years of experience . Provided new ideas for tool improvement and the process leading to reduction in defects and escalations by 20% . Experience in training and mentoring new Hires and also as an Auditor of complex Investigations for the worldwide employees in company ensuring 100% achievement of metrics . Part of a new pilot team called flexi team where the primary goal is to achieve zero defects and escalations in the company.