Strategic Product Manager transforming call center dynamics. Pioneered Agent Audit, automating lead extraction and cutting agent labor by 40%. Built Converse for WhatsApp, enhancing client engagement, boosting conversions by 50%, and trimming marketing costs by 25%. Console offers a 360-degree view with real-time alerts, empowering managers for optimal performance. Flexibol, a breakthrough ASR bot, not only reduced costs by 30% but also captured vital data, enriching client offerings. Played a vital role in Internal Process Automations, curbing turnaround time by 30% to 40%.