• Highly motivated and customer-centric professional with over 5+ years of proven excellence in delivering exceptional customer service in various industries such as Insurance, Financial, Technology. • Strong analytical, problem solving, communication skills in engaging business stakeholders, subject matter experts and end users in gathering the information of business process through different Requirement Elicitation Techniques. • Recently certified as an Entry Certificate in Business Analysis (ECBA) by IIBA, seeking for IT position to leverage Analytical skills, problem solving & other skills. IT background, and customer-centric approach in driving data-driven solutions and process optimization.