15+ years of experience and a track record of accomplishments in the online sector. Skilled in E-commerce, Customer Relationship Management (CRM), Team Management, Customer Service, CSAT, Support Automation and Training. Excellent team player in leading a team towards achieving organizational goals and have been a part of STARTUPs like SuperBottoms, Floweraura and well established as Snapdeal, INDIA TODAY GROUP, STARCJ.