Multimodal Transport, infrastructure & logistics professional, Warehouse management, EXIM Trade Logistics. Expertise in labour handling, By road movement, CHA and Exporters management, Customs officials, Shipping line coordination, contract management etc. Procurement, tender drafting, labour law act. Working in conjunction with the exporters, CHA, Forwarders, Importers Shipping lines customs officials, saler and buyers, and Transporter. IMPORT and EXPORT Documentation, Rail Operation, Yard handling. and Contract/Vendor Management ==================================== • Function Area  Designing and Development of Avaya IVR application  Integration of internal product with third party interfaces and testing onsite  Avaya CTI application deployment and Testing.  Involvement in various phases of Project execution i.e Designing, Development, Deployment, Testing  Drafting Project Documentation, Test Cases, FSD, SOW, Technical Presentation to Clients.  Provide RCA for issues encountered during project execution.  UAT and SIT signoff for IVR,Avaya CTI application projects.  Deployed solutions related to IVR, TPIN, CRM portal, Payment Gateways & outbound solutions.  Taking Knowledge Transfer sessions to Graduate Engineer Trainees & Internal Team. ======================