I am a certified ServiceNow professional with a strong track record of delivering robust ITSM, Service Portal, and UI Builder solutions for leading organizations in Airlines, Banking, Telecom, and Pharma. My expertise includes platform health score dashboard reporting, automated testing (ATF), cloud integrations (AWS/Azure), and end-to-end platform upgrade management. I excel at translating complex business needs into scalable, secure, and user-friendly ServiceNow applications.