Hi there! I'm a Salesforce Analyst at NTT DATA who builds smarter, scalable support systems. I specialize in turning complex requirements into seamless automations, from optimizing case routing with Omni-Channel to deploying functional agents. Let's connect if you want to talk about: Salesforce Architecture & Best Practices Apex & LWC for Automation Metadata & Git Workflows Data Analysis & Visualization (Tableau, Power BI) With 8x Salesforce certifications, I'm here to help you solve problems and build efficient solutions.