An analytical and strategic thinker, experienced in combining customer insight and business data to drive continuous improvement in service delivery and to inform product and business strategy. I strongly believe in championing the voice of the customer, understanding their needs, and translating these into detailed product plans, reflecting them in product roadmaps, and functional specifications to deliver the perfect customer experience. Being the best at my job is something that I strive for every day. I love challenges and am always on the lookout for something that churns my creative muscles. An ardent learner willing to expand the horizon of my knowledge as much as possible is what defines me as a person. However, during all this chaos, I never forget to smile!