As a Senior Scrum Master and Technical Project Manager at Identity and Access Management, a leading provider of banking services, I have over ten years of experience in applying agile methodologies and coaching teams and organizations to deliver high-quality products and services. I hold the Scrum Master Certification (CSM), the Advanced Scrum Master certification (A-CSM) and the Kanban Management Professional (KMP) certification, which demonstrate my expertise and commitment to continuous learning and improvement. My core competencies include project management, servant leadership, team building, collaboration, facilitation, complex problem-solving, process improvement, sprint planning, reviews, and retrospectives. I use these skills to create and lead training for staff, negotiate with vendors, communicate effectively with stakeholders, and create metrics to measure and enhance performance. I am passionate about enhancing and improving the user experience with product, using strategic planning and data-driven insights. I am also adept at using various technologies and tools, such as Azure Dev Ops, Google Analytics, JIRA, Confluence, and collaboration tools. I have experience in working with diverse industries, such as education, human and social services, healthcare, and financial services. My goal is to be a change agent and a team coach, who empowers and motivates others to achieve their full potential and deliver value to the customers.