With over 13+ years of experience in enterprise support and IT operations, I specialize in driving end-to-end service delivery for large-scale, high-impact environments. I started my career as an individual contributor and have grown into a leadership role where I manage teams, lead critical escalations, and partner closely with cross-functional stakeholders to ensure seamless IT operations aligned with business goals. In my current role at Amazon, I operate at the intersection of technology, operations, and business. I own service delivery outcomes for internal customers, ensuring high service quality, faster resolution of critical issues, and continuous improvement of user experience. I have led high-severity incident management, driving resolution across infrastructure, networking, and application teams while maintaining clear and structured communication with leadership and business stakeholders. A key focus area for me is using data to identify trends, reduce recurring issues, and improve operational efficiency. I have driven process improvements and automation initiatives that have enhanced service reliability and reduced manual effort. I am particularly passionate about leveraging emerging technologies, including AI, to optimize workflows and improve support outcomes at scale. Beyond operations, I bring strong stakeholder management and leadership capabilities, working effectively with engineering, product, and business teams across geographies. I am known for my ability to influence without authority, drive alignment, and deliver results in fast-paced, high-pressure environments. I am currently exploring opportunities where I can contribute as a strategic operations leader, driving service excellence, scaling support functions, and enabling businesses through efficient, reliable, and innovative IT solutions.