Experienced UX Designer | Service Designer | Simplifying Complexity | Design Thinking | Customer Experience | User Research I am an experienced Service Design and UX Designer with a strong background in simplifying complexity and improving customer experience across various systems, teams, and processes. Throughout my career, I have worked with top organizations such as JP Morgan, KPMG, HSBC, and Barclays, leading UX design initiatives and driving impactful results. I have demonstrated a strong commitment to user research, ensuring that development roadmaps meet real customer needs and deliver value as quickly as possible. I have expertise in ideation, concept development, wireframing, and prioritization within product backlogs. Moreover, I have supported various customer-centric initiatives such as customer experience management, customer engagement strategy, and acquisition strategy. As a UX designer, I am passionate about creating intuitive and seamless customer journeys. My ability to collaborate effectively with cross-functional teams, engage stakeholders, and drive impactful outcomes has consistently yielded positive results. I am hands-on and I look to apply my skills and expertise to create exceptional user experiences that drive business success.