As a Customer Success professional in B2B SaaS, I bring experience from the AI and Fintech sectors, starting in 2019. Throughout my career, I have been steadfast in driving and implementing optimal customer success strategies and practices within both AI and Fintech organisations, with a primary focus on revenue retention and expansion. Known for my strong work ethics, analytical approach along with perseverance to continue my contribution in customer success has led my career in effectively managing strategic accounts from Asia-Pacific & India at an AI company and also to establish Customer Success and CX initiatives for Global & Regional Merchants at a pan-African Fintech company.