As an AWS Cloud & Infrastructure Support Engineer with over four years of experience under my belt, I’ve found my passion lies in managing production environments and ensuring everything runs smoothly behind the scenes. My journey began at DXC Technology, where I’ve had the privilege of supporting critical customer-facing platforms. Here, I focus on cloud readiness and automation while keeping our API and middleware systems stable—because let’s face it; even the best tech needs a solid foundation. In my role as a Senior Assistant Service Delivery Coordinator at DXC Technology, I coordinated end-to-end service delivery for enterprise applications across both cloud and on-prem environments. One of my proudest moments was reducing average resolution time by 40% through a newly developed process for handling customer escalations. It’s rewarding to know that my work directly improves customer experiences. Before diving deeper into the tech world, I had the opportunity to be a Teaching Assistant at Coding Ninjas. Facilitating coding workshops was not just about imparting knowledge; it was about creating an environment where students felt encouraged to ask questions and grow. The positive feedback I received led to a 15% increase in project submissions—a testament to how collaboration fosters success. I’m excited about building towards DevOps methodologies as I continue to grow my skills in infrastructure automation. Outside of work, I enjoy exploring new technologies and contributing to open-source projects whenever I can—it's my way of giving back to the community that has supported me throughout my journey. If you're interested in discussing cloud infrastructure challenges or potential collaborations in this space, feel free to reach out via email at pankajmaurya0319@gmail.com or give me a call at +91-9839503582. Skills: AWS Cloud Services | Middleware Management | API Support | Infrastructure Automation | Customer Support | Service Delivery Coordination