Experienced Operations Manager with a track record of leadership across diverse domains including Program Management, Biz Ops, Centre of Excellence, Customer Experience, and Product Ops in markets spanning India and SEA. Over 8 years, I've honed my skills in operations, channel management, team leadership, and P&L management. I thrive in fast-paced environments, leveraging my team's creativity to tackle challenging 0 to 1 scenarios. Professional Experience: - In my current role, I spearhead strategic initiatives and business operations, including program management from 0 to 1. I've successfully built a direct supply channel contributing 12% of the sourcing run rate. Additionally, I lead cross-functional projects, achieving significant results in tooling cost reduction and enhanced tele-caller productivity. - As an operations manager at WhatsApp, I partnered with the director and leadership team to drive strategic initiatives and streamlined global partner escalation, fostering strong client relationships on WhatsApp API. - As a program manager at Uber, I executed high-impact projects across APAC, collaborating with stakeholders to improve safety metrics and response quality. My role involved stakeholder management, strategic recommendations, and enabling consultative support through project playbooks. Let's Connect: I'm passionate about driving operational excellence and fostering collaborative environments. If you share an interest in operations, strategy, or the tech industry, let's connect! Reach me at pnkj.byni@gmail.com or through my LinkedIn profile