🔹 Customer Service & CX Expert with a strong track record in performance reporting. 🔹 Technical Proficiency: SAP CRM, SAP ERP (SAP SD, SAP FI, SAP CO, SAP MM, SAP BM), SAP HCM, Microsoft Office (Outlook, OneDrive, Word, Excel, PowerPoint, SharePoint, Teams). 🔹 Skilled in resolving claims efficiently and coordinating cross-functional teams. 🔹 Extensive experience with SaaS companies and Salesforce utilization. 🔹 Multilingual: Fluent in Spanish, Italian, English, and Portuguese; currently learning Swedish. 🔹 Proven ability to communicate effectively in diverse languages. 🔹 Passionate about enhancing customer satisfaction and driving business performance. Open to connecting with professionals and organizations interested in Sales Operations, CRM Management, SAP Management and Customer Experience roles such as: - CRM Specialist - SAP Consultant - Customer Experience Manager - Sales Operations Manager - B2B Account Manager - Digital Marketing Specialist - Multilingual Communications Specialist - International Sales Representative - Language and Culture Liaison