I have always believed that turning a great idea into reality needs a wide range of knowledge in both engineering and management. I wanted to develop both technical and managerial skills with a strong business sense. Hence, I decided to pursue my Master's in Information Technology and Management. Also, I have an overall 4+ years of experience working on the Salesforce CRM platform as a Salesforce Quality Assurance and Analyst. Experienced in Configuration, and Support with Core, Service, Sales, Community Cloud. Extensively worked on Service Cloud (Digital Engagement) involving Live Agent, Omni Channel, Messaging, Bots, and Embedded Service. Also, I have 3+years of experience in Software Testing, Release Management, generating process documentation reports and managing Defect Lifecycle. Excellent team player, self-motivated, quick learner with good communication skills and troubleshooting capabilities. Skilled in Customer-focused Service, Fundraising, Management, Volunteering, and Leadership. Strong IT professional with a Bachelor of Technology - BTech focused in Information Technology from G.L Bajaj Institute of Technology. Technical Skills: Software and Tools: Advanced MS Excel, Anaconda, Lucid Chart, Eclipse Programming Languages: Python, SQL, Java, C Databases: Microsoft SQL Server 2019, MongoDB Statistical Analysis: Pivot Tables, Time Series, Hypothesis Testing Thank you for taking time to read about me. Looking forward to connecting with you.