I am Padma Mounika, a passionate ServiceNow Admin and Developer committed to building efficient, scalable, and user-friendly enterprise solutions. I thrive on the challenge of streamlining processes, solving complex platform issues, and delivering innovative solutions that empower organizations to work smarter. 𝐆𝐞𝐭𝐭𝐢𝐧𝐠 𝐭𝐨 𝐊𝐧𝐨𝐰 𝐌𝐞: My journey began with a strong foundation in IT and business process understanding, where I discovered my fascination with automation and digital transformation. From the very first time I worked on ServiceNow, I was captivated by its ability to transform workflows, SLA's and connect departments seamlessly. Over time, I honed my skills in configuration, customization, and scripting, helping teams deliver real value through the platform. 𝐃𝐞𝐟𝐢𝐧𝐢𝐧𝐠 𝐌𝐨𝐦𝐞𝐧𝐭: The turning point in my career was when I moved into a full-time ServiceNow role, where I could combine technical expertise with problem-solving creativity. I have since worked across ITSM modules, created custom applications, implemented UI Actions, Business Rules, and Client Scripts, and integrated ServiceNow with external systems. Every successful deployment deepens my passion for leveraging ServiceNow to drive business efficiency. 𝐊𝐞𝐲 𝐀𝐫𝐞𝐚𝐬 𝐨𝐟 𝐄𝐱𝐩𝐞𝐫𝐭𝐢𝐬𝐞: IT Service Management (Incident, Problem, Change, Request, Service Catalog) ServiceNow Configuration & Customization Client Scripts, Business Rules, UI Actions, Import Sets Service Portal Customization Integration using REST APIs Reports, Dashboards, and Performance Analytics 𝐅𝐮𝐭𝐮𝐫𝐞 𝐀𝐬𝐩𝐢𝐫𝐚𝐭𝐢𝐨𝐧𝐬: As I look ahead, I’m eager to take on challenging projects in ServiceNow development and administration—whether it’s optimizing IT workflows, integrating systems. If you’re looking for a dedicated ServiceNow professional ready to make an impact, let’s connect and create solutions that truly make a difference. Padma Mounika 😎 6300168183