Call Center Dashboard

The collection comprises of 5 dashboards:

1. Call Center Performance: a high-level snapshot of operations—tracking CSAT, call resolution rates, and abandonment rate
2. Agent Performance: recognizing top performers and identifying areas for improvement
3. Customer Experience: tracks CSAT scores, First Call Resolution (FCR), Call Abandonment Rates, Avg. Wait Time — helping leaders understand pain points and refine support strategies
4. Call Volume: helps optimize staffing and scheduling by analyzing trends over the month
5. Call Log: a granular view of individual interactions—including call duration, wait time, agent handling, and outcomes.