Seasoned Solution Architect with extensive experience in ServiceNow, holding a Certified Technical Architect (CTA) certification. Proven expertise in understanding customer requirements, analysis, development, and integration with third-party tools using REST and SOAP. Demonstrated leadership in managing ServiceNow implementations. Successfully led a large team for a Singapore government agency's biggest CSM/FSM implementation. Recognized as ServiceNow Community's Most Valuable Professional from 2020 to 2023. Experienced in technical pre-sales and proficient in estimating tenders for clients and experience in delivering tailored ServiceNow solutions to meet complex client needs.