I am a highly motivated and skilled IT professional with extensive experience in technical support, coordination, and administration. With over 9 years of experience, I have developed a keen eye for detail and a passion for problem-solving. I am committed to providing excellent service and have a proven track record of success in providing innovative solutions to complex technical problems. My experience has given me a strong foundation in various technologies such as Active Directory, DHCP Configuration, DNS, IP Phone Configuration, Email Id Creation, and more. I have extensive knowledge of troubleshooting software such as Tableau, Alteryx, Toolbox for Excel and PowerPoint, PowerBI, Mekko Graphics, MS Teams, Zoom, etc. Additionally, I have experience in audio-visual equipment, deployment of laptops and desktop computers, and software training. Currently, I am working as Analyst, TSG Support at Bain and Company, where I coordinate and delegate work assignments to resolve procedural and critical technical issues. I have worked on global and local office projects, tested new applications, and troubleshoot office software. I also configure and support varied audio-visual equipment, set up and support global meetings, create and manage user accounts, and maintain an accurate inventory database. Additionally, I have built and deployed laptops and desktop computers and provided TSG Induction to New Joiners. Previously, I worked as an IT Administrator (Global) at Li and Fung India Ltd, where I was responsible for IP phone configuration, email ID creation, adding MAC Addresses to Wi-Fi Routers, onboard-offboard users and Outlook configuration, and providing access rights and creating new accounts for end-users. I also hosted conference bridges and Webex meetings of end-users with clients, deployed software, and maintained and introduced training as needed. I hold various certifications, including CompTIA A+, Network+, Security+, Secure Infrastructure Specialist, IT Operations Specialist, Cloud+, Secure Cloud Professional, Cloud Admin Professional, and ITIL V4. Additionally, I have completed certification training in "Business Analyst" and "Manual Software Testing". I completed my B. Tech (ECE) from Uttar Pradesh Technical University in 2015. I also worked on PLC at CONTINENTAL TYRES INDIA LIMITED (Modipuram, India) during my training. In my free time, I enjoy net surfing, playing cricket and pool, traveling, and photography.