Nupur Kedia

I’ll independently test your website or app from the perspective of a first-time user — navigating key journeys, looking for friction, confusion and unnecessary steps, and documenting what gets in the way of completing a task.

What will I test?

1. First impression & clarity
2. Navigation
3. Ease of finding information
4. Sign-up / login experience
5. Search & discovery
6. Product/service selection
7. Booking or purchase journey
8. Forms and data entry
9. CTAs and next steps
10. Mobile experience
11. Error messages and confusing states
12. Checkout/payment flow
13. Overall usability
14. Points where a user might abandon the journey

You'll receive:

1. User journey walkthrough

I go through the product as a new user and document the experience.

2. Friction points

Where I got confused, stuck, slowed down or had to think unnecessarily.

3. Screenshots + annotations

Specific examples from your website/app rather than vague feedback.

4. Quick wins

The easiest improvements your team can make immediately.

5. Suggested Priority action plan

What should be fixed first, second and later.