I am a Technical Support Professional with hands-on experience in troubleshooting IT systems, end-user training, and platform administration. Over the past 7 months, I have gained exposure to system monitoring, issue documentation, and escalation processes while supporting government digital initiatives. Alongside my role, I am actively expanding my knowledge in cyber defense, network security, and information security practices through industry-recognized programs, hands-on labs, and continuous self-learning. My focus is on building skills in areas such as firewalls, endpoint security, system monitoring, and security controls, bridging the gap between IT operations and cybersecurity. I am passionate about technology, continuous learning, and applying security best practices to strengthen IT environments. Always open to connecting, sharing knowledge, and exploring opportunities to contribute to the cybersecurity community.