IT Support Mock Interview – L1/L2/L3

Preparing for an IT Support interview and not sure if you're technically ready? Let's find out.

In this 45-minute 1:1 mock interview, I'll conduct a realistic L1/L2/L3 IT Support technical interview based on your experience and target role.

During the session, we'll cover:

• Windows troubleshooting
• Microsoft 365 troubleshooting
• Outlook and Teams scenarios
• Intune / device compliance
• Entra ID / Azure AD fundamentals
• VPN and network troubleshooting
• Active Directory basics
• Real-world troubleshooting scenarios
• Troubleshooting methodology and escalation
• Basic behavioral/interview questions

I'll also give you feedback on:

• Technical knowledge
• Troubleshooting approach
• Communication
• Problem-solving
• Areas you need to improve

Best for:

• IT Support Engineers
• Service Desk / L1 Engineers
• L2 Support Engineers
• Professionals preparing for Microsoft 365 / Intune support roles
• Candidates trying to move from L1 → L2/L3

At the end of the session, you'll know where you stand and what you should improve before your actual interview.