IT Support Career Guidance – L1 to L2/L3

Confused about how to grow your career in IT Support? Let's create a practical roadmap together.

In this 30-minute 1:1 session, I'll help you understand what skills you should focus on to move from L1/Service Desk to L2/L3 IT Support.

We can discuss:

• Your current IT experience and career goals
• L1 → L2/L3 career roadmap
• Microsoft 365, Intune, Entra ID and enterprise IT support skills
• Troubleshooting skills you should develop
• Interview preparation and common technical questions
• Which areas you should prioritize for your next job

Best for: IT Support Engineers, Service Desk professionals, freshers with IT support experience, and anyone looking to move into higher-level technical support roles.

You'll leave the session with: a clear understanding of your current skill gaps and the next steps you should take toward your target IT Support role