With over 14 years of IT experience, I am a leader in customer success for SaaS business, focusing on Cisco's robust and feature-rich cloud collaboration offering, Webex. I manage a high-performance team of customer success specialists across ANZ, who help our customers embrace and realize the value of their technology investments. We own and grow a multi-million dollar recurring revenue base, while ensuring customer satisfaction and retention. As a collaborative leader, I partner with co-workers, customers, and stakeholders to create an empowering and engaging work culture. I have a proven track record of delivering efficient and innovative solutions for various industries, such as financial, public sector, and retail. I am also a technical expert and a certified CCIE Collaboration, with skills in networking, IT operations, consulting, design, implementation, account management, and technical selling. I am passionate about influencing and teaching others, and enabling stupendous outcomes with Cisco collaboration solutions.