I help startups, fintechs, and D2C brands build scalable operations, AI-enabled customer experience systems, and intelligent collections strategies. Over the past decade, I’ve worked at the intersection of operations, CX, risk, and trust systems, designing frameworks that help companies scale without breaking their operational backbone. Most recently at Simpl, I built operational and CX systems that support large-scale consumer and merchant ecosystems. If you're building or scaling a company and need help with CX transformation, fintech operations, AI-driven support systems, or collections strategy, I’d be happy to share insights.