Hello! I'm a dedicated Business Analyst at EXL, where I specialize in the utility sector. My expertise lies in unraveling the intricacies of customer journey analytics, a field where I blend my analytical skills with a deep understanding of customer behaviors to drive meaningful insights. My toolbox includes advanced analytics tools like Power BI, Hive, Spark, and Databricks, enabling me to transform complex data into actionable strategies. My passion for data-driven decision-making fuels my pursuit of excellence in optimizing customer experiences and operational efficiencies. Let's connect and explore how we can illuminate the path to data-driven transformation in the utility industry!