As a Technical Team Manager at Twilio, I lead a team of engineers who delivers solutions for the internet industry. I have over 10+years of experience in managing teams, processes, and projects related to fraud investigations, trust and safety, and customer service. My core competencies include hiring, training, mentoring, and coaching high-performing specialists, as well as overseeing site and global level operational projects. I am passionate about quality service, productivity, and innovation, and I strive to empower my team to achieve excellence and customer satisfaction. At Twilio, I leverage my expertise to provide reliable and secure communication services for millions of users.