Have a strong background in Quality Assurance Analyst with 5+ years of experience in the B2B and B2C industry. My skills include B2B lead audit, managing campaign deliveries, maintaining client updates, and ensuring 100% qualified deliverables. I have a track record of analyzing data for the root cause, providing feedback, coaching agents to improve performance, and preparing daily/weekly/monthly reports. My experience includes handling customer interactions, managing data entry, and maintaining customer logs and bookkeeping spreadsheets. I am committed to ensuring the highest quality standards in all aspects of B2B and B2C operations. I have good Knowledge in Excel, Power Point presentation. Should know short cut key, high speed over keyboard, advance V-lookup, H-Lookup, Slicer, Pivot, Linking sheet etc. Added Advantage if processing knowledge of MACROS, MS-Share-point, Power BI or VB