 A competent and result oriented IT professional having 17+ years of IT experience with the organizations like HCL, Fujitsu Consulting in delivering large Projects, IT Service Management Consulting & Operations, Testing and Monitoring, ServiceNow tool implementations, Customer & Stakeholder Management across the multiple regions.  Extensive knowledge and experience in managing Services and activities like- contract management, govern an onsite-offshore model, Billing, project scoping, staffing, interviewing, scheduling, delivery (monitor & control), Client handling and status reporting, Appraisals.  6+ years of experience in ServiceNow projects deliveries. Currently working as ITSM Track Manager with HCL, handling end to end delivery of ServiceNow project. Extensive hands-on knowledge [functionally as well as technically] of all key ITSM modules, scripting Implementations, and ServiceNow Integrations, instance cloning, and Instance Upgrade. Earned CSA, CAD, CIS- ITSM and multiple micro certification on Now learning platform – Automated Test Framework, CMDB Health, Configure the CMDB, Flow Designer, Agile and test management Implementation.  Experience in leading, growing and developing high performing teams by extensive mentorship and open and honest style of leadership.