To be a change maker, first mover, implementer. Words I live by I can and I will - NSD Training attended and certified in Intelligent Leadership (conducted by Mercuri International–UAE) Intelligent Leadership (conducted by Dovetail International–Jordan) How to identify work styles-How to motivate and train individuals to perform their daily activities to the best of their abilities How to build and maintain winning teams How to communicate effectively. Leadership, power and influencing skills (conducted by Creative Communication and Management Centre-India) People skills and mentoring (conducted by Kimmaya-India) Train the Trainer ( TNT & ARAMEX ) Performance Management Process Training MAX (TNT-In House Training program) 1. Service Focus 2. Core Customer Service Skills 3. Telephone Techniques & Call handling Performance Management Process Training Supervisory Development Workshop Business Writing Stress Management/Conflict Management Handling Customer Complaints/Escalations OPS Process and implementation (Line-haul &Warehouse operations) DG Certified (August-2009) from GPs Institute – New Delhi Cold Chain Management - Clinical Trials & Pharma by ICRI GxP and cGxP Training - Deutsche Post/DHL (BSI) Guest lecturer at NITIE Specialties: Project Management – Can either work as part of a project team or independently and finish projects within set time-scales. Cost Management – Capable of setting up cost benchmarks and monitoring and controlling costs. Negotiations with Business Associates (Vendors) Manpower Management – Can set targets for achievement and monitor the actual productivity against set targets.