Hi, I’m Niddha Basu! I started my career at Microsoft as a Support Engineer, where I specialized in resolving high-severity customer issues (S500) and ensuring service reliability across Azure platforms. My role involved deep technical troubleshooting, proactive communication, and delivering impactful solutions for enterprise customers. Currently, I work as a Technical Program Manager (TPM) in the AzRel team, driving reliability initiatives and collaborating across engineering teams to enhance platform resilience. I focus on structured planning, mentoring new joiners, and leveraging automation and AI-driven strategies to improve operational efficiency. If you’re looking for guidance on Azure technologies, career transitions in tech, or program management best practices, I’d love to share insights from my experience and help you navigate your journey!