Course CS Foundation (In Person) : Nov Cohort
Neha Singh
5Best Seller
Courses
Registrations for Sept 5 Cohort are closed.
Next Batch of this course goes live on Nov 7, 2026.
Does this sound familiar?
- A friendly and responsive client churns out of nowhere and you are caught off guard.
- You are keen to deliver the outcomes your customers desire, but the clients aren't doing their part.
- You are a vendor rather than a partner to your client
- You have been handed a new client but you struggle to engage with them in a meaningful way
- You are busy dousing one fire after the other, but have no progress to show
With "Customer Success Fundamentals" Course, learn the drivers you have at your disposal to deliver successful customer outcomes, build mutually beneficial relationships with your clients, arrest churn, expand accounts and grow in your career. All this while having a life.
Who is this course for?
- Professionals who are planning to or have recently transitioned into Customer Success,
- Account Managers or Customer Success Managers in startups or corporates,
- Customer Success aspirants who have been in different domains earlier say product or engineering departments
Course Format
- Live coaching in cohorts of 5 – 6 CSMs
- 6 zoom sessions over 3 weekends (Sat and Sun)
- Bonus Module on Time Management
- One Complimentary 1 – 1 consultation
Each batch will be not more than 4-5 participants. Therefore book in advance.
Explore detailed modules of the course here (copy paste link in a browser) : https://success-and-beyond.co.in/82-2/customer-success-foundations/
What are people saying
Neha’s guidance is a game-changer for anyone aspiring to stand out as a unique and successful CSM . Her program is quite comprehensive and well-structured offering an in-depth exploration of CS strategies, nuances in the field, and real-world scenarios, drawing from Neha's vast experience and it not just for experienced CS professionals but also for those transitioning into the field. What truly stood out to me was how she shared her approach to navigating tough situations, making complex topics feel simple and actionable. From mastering churn mitigation techniques to building stronger client relationships, the insights I gained during our sessions have had a profound impact on my work. I highly recommend Neha for the immense value she brings to CS space. Her expertise, clarity, and actionable advice make her a standout mentor in the field.
Raakhavee
Dec 2024
Neha Singh is a very experienced professional who has very deep knowledge in building a successful customer success teams. She has coached me on several strategies on how to manage my accounts and work with strategies that will not only help improve the customer experience but also find expansion opportunities by helping customers leverage their existing SaaS investments. I highly recommend Neha for any consulting initiatives or projects around customer success, support and marketing areas of focus.
Abhishek Padmanabhuni
Jan 2024
₹15,000