8 yrs of experience in ServiceNow and in various sectors- Manufacturing, Banking, Insurance, etc. Majorly on modules like ITSM, Platform Performance, Reporting, PA, SAML, MID Servers, etc. Also experienced in Release management, Program management, instances management, handling upgrades, designing roadmaps, etc. Besides ServiceNow I can do consultation on ITIL , agile framework, SCRUM methodologies.