Professional with 14+ years of expertise in training and development, customer service, and instructional design aiming to provide engaging and effective learning solutions . I am a Train the Trainer (TTT) certified instructor, an instructional designer (ID), and a customer service consultant, all of which demonstrate my dedication to continuous learning and growth. My objective is to enable learning and development for my organization's internal and external stakeholders. I create, develop, and execute online and blended learning programmes, evaluating the effect and results using the Kirkpatrick model. I also work with subject matter experts, project managers, and business executives to identify and connect learning requirements and objectives with corporate goals and strategy.