At Commvault, our team's focus on enhancing IT infrastructure has been pivotal, seamlessly integrating Azure and Intune environments and streamlining onboarding processes. With my Azure Fundamentals certification and a Bachelor's degree in Computer Application from Monad University, I have been instrumental in managing complex Tier 3 technical issues and maintaining critical AVD systems. My competencies extend to ensuring optimal performance of audio and video devices, maintaining IT asset inventories, and coordinating with procurement and network teams. We've achieved significant advancements in end-user services, leveraging my skills in software support, help desk operations, and hardware management to ensure robust compliance with security policies and continuous IT infrastructure improvements.