What I do for a living? Solve business problems to generate opex savings, drive revenue growth & enhance customer experience. I am good with "thinking end-to-end" and "getting things done". What are the highlights? ★ 19yr experience in strategic planning & business transformation at American Express, SAP Labs and TCS ★ Partnered closely with CXO-level executives in Americas & Asia for designing & driving enterprise-wide strategic initiatives ★ Worked as Chief of Staff to SVP for managing $50M opex with 2500 FTE footprint across USA & APAC ★ Two-time Chairman’s Award winner (top 0.1%) in 2021 and 2014 for outstanding contribution to American Express Which industries & verticals do I have expertise in? ✠ Financial Services, Banking, Credit Cards, Corporate Cards, Collections, Payments, Lending, FinTech, Customer Servicing (voice & chat), Business Travel Which functions & processes do I have expertise in? ✠ Strategic Planning, Business Transformation, Opex Consulting, Process Excellence, Credit Risk, Fraud Risk, Product Management, Captive Capability Center (Back Office Operations & Call Center Operations)