I am an Associate Program Manager at JUSPAY, a leading fintech company that provides payment solutions for online businesses. I have an Undergraduate degree in Computer Programming and Specific Applications from Dayananda Sagar Institutions[Bangalore University], where I learned the fundamentals of software development and design. In my current role, I co-own the product development process that reduced the integration effort, boosting our onboarding experience and throughput. I manage risks, resolve merchant issues, and ensure the project scope, schedule, and quality. I also communicate and collaborate with cross-functional teams and stakeholders, overseeing the product life cycle from inception to implementation. With nearly 6 years of experience in fintech, retail, and e-commerce industries, I have developed various skills and competencies, such as product management and operations, pre-and post-sales operations, customer success, training operations, and customer support. I have also worked on multiple roles at Swym Corporation and Paytm, where I contributed to the product innovation, user experience, service delivery, and business growth of these platforms. My passion is to work with diverse teams to achieve remarkable outcomes and deliver innovative solutions that lead to tangible and sustainable results. I am always seeking new opportunities to expand my skill set and broaden my knowledge in the ever-evolving landscape of the industries I serve.