Result oriented professional with 22+ years of work experience in service industry. Proven ability to establish and maintain excellent communication and Relationships with clients, colleagues and management. Dedicated to identifying customer needs and delivering effective solutions to all problems. Excellent team management & time management skills combined with a superior knowledge of the customer service industry. Multilingual, hardworking, energetic self-starter, team builder and an expert in navigating high-stress situations and achieve goals on time and under budget. Strong attention to detail and organizational skills. Knowledge of safety and emergency procedures. Knowledge of customer service standards and protocols.