I am an experienced Product Manager with over 7 years of experience spanning across e-commerce, education technology, and IT companies. I have a proven track record of leading cross-functional teams to deliver digital products and services. Currently, I am a Senior Product Manager at toothsi & skinnsi, an e-commerce platform providing teeth aligners service and skincare products. In this role, I am responsible for managing the product development lifecycle for the web and mobile platforms. Some of my key accomplishments include: •Improved top-of-the-funnel customer activation by 18% through A/B testing resulting in increased first converts. •Launched the toothsi e-commerce website and mobile app with an initial CVR of 2.3% which I improved to over 13% through product optimizations. •Implemented a service feedback system with a 32% MoM fill rate and helped improve NPS from 37 to 61. •Worked with the business team to revamp aligners' pre-sales journey, leading to a 57% faster conversion. •Mentoring a team of Associate Product Managers to manage the pre-sales customer journey. Prior to this, I worked as a Product Manager for 3 years at Editage, an academic publishing, and education technology company. In this role, I was responsible for managing products and digital platforms for corporate clients and academic researchers. My major contributions include: •Reduced post-sales customer contacts by 40% through AI chatbots and self-serve IVR, improving CSAT by 17%. •Improved lead conversion rate by 30% by implementing marketing automation tools like WebEngage and Genesys. •Generated $600,000 in additional monthly revenue by developing a web application to capture website drop-offs. •Enhanced UX and conversion through A/B testing, improving form submission rate by 3%. •Partnered with business and tech teams to build a B2B tool using RPA which reduced turnaround time by 40%. Prior to Editage, I worked as a Quality Assurance Engineer and Module Lead at the same organization managing the quality of digital products and mentoring teams. I hold an MBA from Deakin University, Australia, and a Bachelor’s in Information Technology from Mumbai University, India. In summary, I am a metrics-driven Product Leader with a passion for building customer-centric digital experiences through technology innovation and data-based decision-making. I aim to leverage my experience in e-commerce, education technology, and digital transformation to help build innovative products.