I am a results-driven Program & Operations Manager with 11+ years of experience across E-commerce, EdTech, and IT services, including 7+ years in program management, compliance, and process automation. At Amazon, I led large-scale global compliance programs, built automation tools that saved multiple FTEs, and launched high-impact teams like the LIBAT (Lithium Battery) team, driving QA improvement from 97% to 99.2%. At Simplilearn, I owned the Job Guarantee Program, implementing SOPs and dashboards that improved turnaround times and enhanced customer trust. Currently at Synthesis Solutions, I drive cross-functional initiatives with 80+ team members, delivering efficiency gains and risk mitigation strategies. Key Strengths: Program/Project Management | Risk & Compliance Ops | SOP Governance | Stakeholder Communication | Data Analytics (Tableau, Power BI, Salesforce) | People Leadership | Lean Six Sigma Green Belt I thrive at the intersection of operations, technology, and strategy, with a proven record of transforming processes, building scalable solutions, and enabling teams to deliver measurable business impact. Always open to connecting with professionals in E-commerce, EdTech, and Pharma to explore opportunities for collaboration and growth.