With over Nine years of experience in the debt recovery and collections industry, I have honed my skills in negotiation, communication, and customer service. I am confident and have ability to meet deadlines or maintain the high standards of compliance and service that we strive for. I am passionate about helping customers resolve financial challenges while upholding compliance and quality standards. Currently, I serve as a Senior Executive at PaySprint Private Limited, a leading provider of end-to-end solutions for Financial Institutions, specializing in AEPS Operations, Dispute/Chargeback Management, Fraud Detection, BO Handling, and Cyber Crime services for banks and fintech companies. In my role, I manage the recovery of delinquent loans and credit card payments, overseeing a diverse portfolio of accounts. I leverage my skills in regulatory compliance, supplier evaluation, and policy implementation to create effective recovery strategies while ensuring a positive customer experience. Additionally, I conduct team training sessions to drive performance and prepare detailed reports and data analyses for senior management. Consistently exceeding collection targets, I have received recognition for delivering outstanding results and remain committed to driving excellence in recovery operations.