"As an Executive - Operations (Customer Support Associate) at Startek, I am dedicated to delivering exceptional customer service within the Business Process Outsourcing (BPO) industry. With 10 months of hands-on experience, I specialize in acting as the primary point of contact for customer inquiries, resolving issues promptly, and ensuring customer satisfaction. In my role, I handle a high volume of incoming calls and emails, providing product and service information, and collaborating with internal teams to resolve customer issues. I am committed to maintaining accurate customer records and interactions while continuously improving customer service processes and procedures. 𝐊𝐞𝐲 𝐑𝐞𝐬𝐩𝐨𝐧𝐬𝐢𝐛𝐢𝐥𝐢𝐭𝐢𝐞𝐬: - Act as the primary point of contact for customer inquiries, concerns, and complaints. - Resolve customer issues and complaints in a timely and professional manner. - Provide product and service information to customers. - Collaborate with internal teams to address and resolve customer issues. - Maintain accurate and detailed customer records and interactions. - Follow up with customers to ensure their satisfaction and resolve any remaining issues. - Handle a high volume of incoming calls and emails. - Identify and escalate priority issues to the appropriate teams. - Continuously improve customer service processes and procedures. 𝐒𝐤𝐢𝐥𝐥𝐬 𝐚𝐧𝐝 𝐀𝐫𝐞𝐚𝐬 𝐨𝐟 𝐄𝐱𝐩𝐞𝐫𝐭𝐢𝐬𝐞: - Customer Service Excellence - Effective Communication - Problem Solving and Issue Resolution - Collaboration and Teamwork - Customer Relationship Management - Data Entry and Record Keeping - Proficiency in Microsoft Excel and Word 𝐏𝐫𝐨𝐟𝐞𝐬𝐬𝐢𝐨𝐧𝐚𝐥 𝐏𝐡𝐢𝐥𝐨𝐬𝐨𝐩𝐡𝐲: I believe in the power of effective communication and empathy in delivering outstanding customer service. My approach is centered on understanding customer needs, providing timely resolutions, and continuously seeking ways to improve service delivery. 𝐄𝐝𝐮𝐜𝐚𝐭𝐢𝐨𝐧: - Bachelor of Arts in Philosophy 𝐓𝐨𝐨𝐥𝐬 𝐚𝐧𝐝 𝐓𝐞𝐜𝐡𝐧𝐨𝐥𝐨𝐠𝐢𝐞𝐬: - Microsoft Excel - Microsoft Word - customer service software systems 𝐏𝐫𝐨𝐟𝐞𝐬𝐬𝐢𝐨𝐧𝐚𝐥 𝐈𝐧𝐭𝐞𝐫𝐞𝐬𝐭𝐬 𝐚𝐧𝐝 𝐆𝐨𝐚𝐥𝐬: As I continue to grow professionally, I am eager to explore new opportunities that allow me to leverage my skills and I want to advance my career across various industries. 𝐂𝐨𝐧𝐭𝐚𝐜𝐭 𝐈𝐧𝐟𝐨𝐫𝐦𝐚𝐭𝐢𝐨𝐧: I am always open to connecting with fellow professionals and exploring new opportunities. Feel free to reach out to me via LinkedIn message or email at Namratasaha.phil@gmail.com.