Testimonials

• Had a fantastic session with Naman! He went far beyond interview prep and helped me understand the entire CX, Conversational AI, and Customer Support ecosystem from a business and product perspective. The discussion covered industry players, AI vs Human-in-the-Loop strategies, key CX metrics (CSAT, FCR, SLA), implementation challenges, and how companies like Kapture create value for enterprises. What stood out was his ability to break down complex concepts into simple, practical frameworks backed by real industry experience. He tailored the conversation to my interview needs, answered every question patiently, and provided actionable insights that significantly improved my understanding of the space. If you're preparing for Product, Program Management, Partnerships, GTM, CX, or AI-focused roles, I highly recommend connecting with him. The session was insightful, practical, and genuinely valuable.