Experienced, innovative and performance-driven operations manager with several years of experience in BPO industry. Demonstrated ability to streamline operations that drive growth and increase efficiency and bottom-line profits through improved system analysis, cost reductions, Customer Relationship Management CRM/motivation and streamlined operations processes. Proven track record of driving operational improvements while maintaining financials. Strong qualification in developing and implementing operational strategies, change management initiatives, MIS reporting & SLA implementation along with strong interpersonal and communication skills essential in building positive relationships both internally & externally. Experience in working across diverse cultural environment