17+ years leading Customer Success, Operations, and Delivery functions across global SaaS and managed services environments. I've built CS functions from scratch, redesigned delivery operating models, implemented multiple CS tools, designed health modules driving retention, product adoption, revenue expansion, vendor cost reduction through governance redesign. I offer paid advisory sessions, CS diagnostic retainers, Interview preparation such as mock interviews and feedback sessions, Preparation guidance. If you're a CS leader, founder, or operator dealing with retention problems, broken health scores, or a CS function that's still reactive or exploring opportunities in the CS Leadership role — book a session.